Warranty Policy

WHLICKS provides limited warranty coverage for WHLICKS products purchased directly from WHLICKS or through authorized sales channels. Warranty coverage varies by product and category.

Warranty Period

The warranty begins on the date the product is delivered to the original purchaser and applies only to the original purchaser.

Product Category	Warranty Period
Shower Chairs	3 Years
Transfer Aids	3 Years
Wheelchairs	1 Years
Walkers	1 Year
Rollators	1 Year
Canes	1 Year
Nursing Beds	1 Year

Note: The warranty period may vary by specific product. Please refer to the product page for the warranty period applicable to your product.

What We Cover

This warranty covers defects in materials and workmanship under normal use during the applicable warranty period.

If a covered issue occurs, WHLICKS may, at its discretion:

Repair the product
Provide replacement parts
Replace the product
Provide another appropriate remedy

Replacement Parts During the Warranty Period

If a product component or part is found to be defective or damaged due to a covered defect in materials or workmanship during the applicable warranty period, WHLICKS will provide the applicable replacement part(s) free of charge.

Replacement parts may be new or previously used parts that are equivalent in performance and reliability.

Depending on the circumstances, WHLICKS may determine that providing replacement parts is the appropriate remedy. In certain cases, WHLICKS may instead repair or replace the product.

Customers may be asked to provide photos, videos, product information, or other documentation to help WHLICKS evaluate the issue and determine whether it is covered under this limited warranty.

What We Don't Cover

This warranty does not cover:
Normal wear and tear
Accidental damage
Misuse or improper use
Improper installation or maintenance
Exceeding product weight limits
Unauthorized repairs or modifications
Use of unauthorized or non-original parts or accessories
Damage caused by failure to follow product instructions

How to Make a Warranty Claim

Please contact us with your order number, product information, and a description of the issue. Photos or videos may be requested to help us evaluate the claim.

Please contact WHLICKS before sending any product or parts to our warehouse. Do not send products or parts without prior authorization or warranty service instructions.

Official WHLICKS Purchases

Email: whlicks.service@gmail.com

We aim to respond within 24 hours on weekdays.

Warehouse

WHLICKS
211 Erie St
Pomona, CA 91768
United States

Please contact us before sending any product to the warehouse.

Customer Service

Phone: +1 909-769-9605
Hours: Monday – Sunday, 9:00 AM – 6:00 PM

For faster assistance, we recommend contacting us by email first, especially for power-related issues.

Warranty and Returns

This warranty is separate from our 30-Day Return Policy, which provides eligible customers with a refund or replacement within 30 days of delivery.