Refund Policy

At Whlicks, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please carefully review our return and refund policy below.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

We completely understand that sometimes things don’t go as planned, and we want you to feel confident shopping with us.

Product Issues: If there’s any issue with the product itself — such as a defect, damage, or a mistake on our part — we’ll gladly provide a free return or exchange to make it right.
Personal Reasons: If you wish to return an item for personal reasons (e.g., it doesn’t fit, isn’t what you expected, or you simply changed your mind), you are responsible for the return shipping cost. We encourage you to carefully check the product description, size guide, and specifications before purchasing to avoid unnecessary returns.

💛 Thank you for your understanding and for being part of our community.

⚠️ Important: Please do not reject the package upon delivery. Accept it and contact us if there is an issue. Rejected packages may not be traceable and will be considered successfully delivered.

Eligibility for Returns

We accept returns only under the following conditions:

You received the wrong item (Please email our customer service team immediately).
The item is unused, in its original packaging, and in the same condition as when received. You must provide photographic evidence of the item’s condition.

❗ Items returned without prior approval will not be accepted and may only be sent back to you after shipping fees are paid.

How to Start a Return

Email us at whlicks.service@gmail.com with your Order Number and the reason for your return.
If approved, we will provide the return warehouse address and return instructions.

Return Address:
211 Erie St, Pomona, CA 91768

Non-Returnable Items

Gift cards
Used or modified items
Damaged or incorrect items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately. We will evaluate and resolve the issue promptly.

Refunds

Once your return is received and inspected, you will receive an email confirming the status of your refund.

If approved, the refund will be processed to your original payment method.
Refunds may take a few business days to appear depending on your bank or credit card provider.

🔄 If you haven’t received your refund yet:

Recheck your bank account or card statement.
Contact your credit card company or bank (refunds may take time to post).
If still unresolved, email us and we will assist you.

Important Notes

For non-quality-related returns (personal reasons), the customer is responsible for shipping costs.
Shipping costs are non-refundable. If you receive a refund, the original shipping fee (if any) will be deducted.
If a customer fails to pick up a shipment resulting in it being destroyed or returned, no refund will be issued. Additional fees may apply if the item is returned to our warehouse.
Please review product details carefully before purchasing to ensure the item meets your needs and expectations, which helps avoid unnecessary returns.

1-Year Parts Replacement

We offer free replacement parts for up to 1 year in the event of product issues or defects. Please contact us by email with proof of purchase and issue details.

Need Help?

For any questions or concerns, please reach out to our support team at:
📧 whlicks.service@gmail.com