Returns & Exchanges

At WHLICKS, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please carefully review our return and refund policy below.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

We completely understand that sometimes things don’t go as planned, and we want you to feel confident shopping with us.

Product Issues: If there is an issue with the product itself—such as a defect, shipping damage, an incorrect item, or a mistake on our part—we will gladly provide a free return, replacement, or exchange to make it right.
Personal Reasons: If you wish to return an item for personal reasons—for example, it does not fit, is not what you expected, or you changed your mind—you are responsible for the return shipping cost.

All returned products must be complete and in undamaged condition, with all parts, accessories, manuals, and original packaging included. Products must have no obvious signs of extended use, excessive wear, stains, scratches, damage, contamination, or modification.

We encourage you to carefully check the product description, dimensions, size guide, and specifications before purchasing to avoid unnecessary returns.

💛 Thank you for your understanding and for being part of our community.

⚠️ Important: Please do not reject the package upon delivery. Accept it and contact us if there is an issue. Rejected packages may not be traceable and may be considered successfully delivered.

Eligibility for Returns

We accept returns under the following conditions:

You received the wrong, damaged, or defective item. Please contact our customer service team immediately.
The item is complete and in the same condition as when received.
The product may be opened and inspected after delivery, but it must not show obvious signs of extended use, excessive wear, stains, scratches, damage, contamination, or modification.
All original parts, accessories, manuals, and packaging must be included.
You must provide clear photographs or videos showing the product’s condition.

Products with missing parts, obvious signs of use, or damage caused after delivery may not qualify for a full refund.

❗ Items returned without prior approval will not be accepted and may only be sent back to you after the applicable shipping fees have been paid.

How to Start a Return

Email us at whlicks.service@gmail.com with your order number, the reason for your return, and clear photos or videos showing the product’s condition.
If approved, we will provide the return warehouse address and return instructions.

Return Address:
211 Erie St, Pomona, CA 91768

Please do not send the product back before receiving return approval from our customer service team.

Non-Returnable Items

Gift cards;
Used, modified, or visibly worn items;
Products with missing parts or accessories;
Products damaged due to misuse, improper assembly, or unauthorized repairs;
Items returned without prior approval;
Items returned after the 30-day return period.

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately. We will evaluate the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, you will receive an email confirming the status of your refund.

If approved, the refund will be processed to your original payment method.
Refunds may take a few business days to appear, depending on your bank or credit card provider.
If the returned product is incomplete, damaged, or shows obvious signs of use, we may refuse the refund or deduct the loss in value from the refund amount.

🔄 If you haven’t received your refund yet:

Recheck your bank account or card statement.
Contact your credit card company or bank, as refunds may take time to post.
If the issue remains unresolved, email us and we will assist you.

Important Notes

For non-quality-related returns, including returns for personal reasons, the customer is responsible for return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the original shipping fee, if any, may be deducted.
If a customer fails to collect or accept a shipment and it is destroyed or returned, no refund may be issued. Additional fees may apply if the item is returned to our warehouse.
Customers are responsible for securely packaging returned products to prevent damage during shipping.
Please review all product details carefully before purchasing to ensure the item meets your needs and expectations.

1-Year Parts Replacement

We offer free replacement parts for up to one year in the event of eligible product defects or quality-related issues. Please contact us by email with your proof of purchase, issue details, and photos or videos of the affected part.

Need Help?

For any questions or concerns, please contact our support team at:

📧 whlicks.service@gmail.com